Tier 2 Production Support Engineer

adesordi — Thu, 14 Aug 2025 17:29:02 +0000

Responsibilities:

Iconectiv is seeking a Tier 2 Production Support/Ops Engineer. This is a production support role, requiring the individual to be available for 24x7 on-call support as needed, including nights, weekends, and holidays in alignment with our incident management protocols. The incumbent in this position will provide end user support of applications and iconectiv product that is deployed in customer’s data center in USA. Strong Customer service, strong technical and troubleshooting skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a technical individual who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service to our tier 1 customer. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth-oriented company.

Key responsibilities include:

Support the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
Hands on familiarity with troubleshooting of Linux files, logs, intermediate shell scripting, networking, connectivity, SQL query understanding and able to write SQL queries are a must and non-negotiable skillsets
Hands on familiarity with local number portability is a must, having worked hands on in similar capacity is a must

Participate in a 24x7 on-call rotation and respond to major incidents, alerts, and escalations with urgency and ownership.

Have worked hands on in similar capacity is a must
Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
Can act as the Point of Contract (POC) for all Major Incident support and coordination when working in shift Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
Shall be the representative for the first stage of escalation for Incidents.
Responsible for managing Tier 2 incident responses and resolutions.
Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the Lead for the continuous improvement of Incident Management Process.
Represent iconectiv and act as the direct link/ liaison between our engineering staff and the customer during day-to-day operations.
Support the following types of calls, questions, or tickets: Customer Service, Application Troubleshooting.
Assimilate all the training provided associated with the application, and processes/procedures.
Gain a full understanding of internal processes and assist where needed.
Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
Work closely with a great, close-knit team.

Requirements:

B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
Excellent hands-on troubleshooting with Java Application Middleware; specifically, Red Hat JBoss Enterprise Advanced Platform, Oracle Cloud or Amazon Web Services Cloud infrastructure is required
Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database and MySQL is required
Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
8 + years of customer service experience
Excellent technical troubleshooting experience is necessary
Excellent phone and verbal communication skills
Application support experience is a Must
Superior MS Office Skills – Excel, Word, Outlook are heavily used
Strong business writing skills and the ability to author professional memos, reports, and correspondences
Experience with reporting, metrics, SLA management, and quality assurance
Strong organizational skills and the ability to build effective working relationships
Excellent work ethics and customer focus
Initiative, critical thinking and good follow through are key characteristics
Any experience with Service Now or Jira or similar ticketing system is a must
ITIL certification is preferred
US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

***��ǿ� does not offer relocation

Additional Skills:

Previous participation in a complete, ground-up product deployment
Proactively monitor application performance, logs, and system health using tools such as Grafana, Prometheus, Nagios, or equivalent. Recommend and develop automation scripts to improve system reliability and reduce manual intervention.”
Document knowledge articles, incident resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME for internal escalation when needed
Support and validate production changes, deployments, or patches. Participate in Change Advisory Board (CAB) discussions where required
Lead and support root cause investigations and contribute to post-incident reports to improve long-term system resilience
Ensure support activities meet audit/compliance requirements, including access control, logging, and data handling per customer/regulatory standards
Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
Willingness to work in a 24/7 environments in case the need arises
Experience working with a diverse, global community is preferred
Develop the ability to sense issues and activities and communicate/escalate effectively

adesordi Thu, 08/14/2025 - 13:29

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7cf2fb51-6207-4e4f-bc51-66e9507c846b&ccId=19000101_000001&jobId=553075&source=…

Location

Hybrid, Bridgewater, NJ

Department

Customer Support

Job ID

3069

Software Development Engineer

adesordi — Wed, 06 Aug 2025 15:59:31 +0000

Software Development Engineer

Responsibilities:

Looking for a qualified software developer who will be responsible for building product enhancements and solutions to meet customer and product roadmap business needs. Develop and implement backend components in function-based architecture including web services.

Requirements:

Ability to perform software development functions along with demonstrated experience of delivering software systems on aggressive schedules and changing priorities with quality and on schedule.

4–5 years of experience developing scalable web applications using:
1. Java, Spring Boot
2. HTML5, CSS, JavaScript, jQuery, Angular (version 18 or later)
Knowledge in SQL working with RDBMS like Oracle or Postgres
Knowledge in a wide variety of TCP based protocol stacks and architecture (HTTP, SOAP, REST) with experience in at least one such protocol
Ability to work in a Linux based environment with knowledge of a scripting language like shell
Familiarity with secure design, coding & browser debugging
Ability to design/develop screens without specific design requirement
Experience working in an Agile/Scrum development process
An inherent curiosity and a willingness to learn on your own
Ability to work independently with minimal supervision
BS/MS degree in Computer Science, Engineering, or a related subject
**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Desired Qualifications:

Programming Experience in PHP, C, Python, Tomcat, Shell programming etc.
Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
Experience working in Waterfall and Agile environment with changing priorities and tight schedules, utilizing ALM tools (Helix, JIRA) and familiarity with DevOps principles and tools (Jenkins, Git)

adesordi Wed, 08/06/2025 - 11:59

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7cf2fb51-6207-4e4f-bc51-66e9507c846b&ccId=19000101_000001&jobId=552634&source=…

Location

Hybrid, Bridgewater, NJ

Department

Software Development

Job ID

3068